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Online
2nd Alternative Dispute Resolution (ADR) Assembly 2021

Presentations

Day 1 - 28 September

Introductory plenary session: The role of the ADR Framework in strengthening retail markets

Speakers:

  • Nils Berhndt, DG JUST Director Consumers, Opening remarks
  • Prof Dr Stefaan Voet, Professor at University of Leuven: EU Consumer ADR Framework: Current State of Affairs and Future Challenges
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11.00-12.00 Breakout session 1: Costs, benefits, challenges and requirements of various ADR models

Session 1A

  • Speaker: Lars Arent – ECC DK Director on behalf of the European Consumer Centres Network (ECC-Net)
  • Title: What does it take to be an outstanding ADR in Europe?
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  • Speaker: Jessica Depauw (BE), Attaché, FPS Economy
  • Title: Belgian ADR models – The competent authority identifies main challenges
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Session 1B

  • Speaker: Sónia Passos (PT), Head of Consumer Communication Department - Consumer Directorate General
  • Title: The ADR Portuguese Model
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Session 1C

  • Speaker: Nicole Nespoulous (FR) ; CECMC (French ADR competent Authority) & Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGGCRF)
  • Title: The French Consumer Mediation System
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Session 1D

  • Speaker: Eline Verhage (NL) Senior Advisor Strategy, Policy & Legal Affairs; De Geschillencommissie; PhD researcher consumer ADR/ODR, Leiden University
  • Title: The Dutch approach towards consumer ADR/ODR as a comprehensive and inclusive gateway to justice
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14:45 – 15:45 Breakout session 2: Is the ADR Directive fit for Digital markets?

Session 2A

  • Speaker: Laetitia Bastian (FR); CECMC (French ADR competent Authority) & Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGGCRF)
  • Title: ODR Platforms
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Session 2B

  • Speakers: Costanza Alessi and Francesco Privitera (IT), Consumer Directorate, Banca d’Italia
  • Title: The impact of the digital age on ADRs: the experience of the Italian Banking and Financial Ombudsman (ABF)
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Session 2C

  • Speaker: Dr. Eleftheria (Ria) Papadimitriou (EL) General Director StartADR
  • Title: ODR in Europe: The road to effectiveness
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  • Speaker: Dr. Alessandra Grassi (IT); Founder of AccademiADR and Creator of Accademia ODR Platform
  • Title: Accademia ODR – An Italian ODR Platform of Commercial Civil Mediation
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Session 2D

  • Speaker: Axelle Starek (BE) Manager, Ombudsman for Retail
  • Title: 360° user experience review of a Belgian ODR scheme.
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16:00-17:00 Breakout session 3: Sector-specific workshops

Session 3A: Financial ADRs

  • Speaker: Marco La Marca, Policy Officer, DG FISMA, European Commission
  • Title: ADR within the financial consumer protection framework: Is there room for improvement?
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  • Speaker: Marielle Cohen-Branche (FR) French Ombudsman of Autorité des Marchés Financiers (AMF)
  • Title: The benefits of Public Mediation: Lessons learnt from the French Finance Ombudsman
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  • Speaker: Paweł Zagaj (PL), Deputy Financial Ombudsman
  • Title: The ADR at the Polish Financial Ombudsman - out-of-court resolution of the disputes between clients and financial market entities
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  • Speaker: Eveline Ruinaard (NL), chair Arbitration Commission at Dutch Institute for Financial Disputes (Kifid)
  • Title: Mediation at Kifid: the Dutch Institute for Financial disputes
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Session 3B: Communication ADRs

  • Speaker: Pawel Pokorski, Policy Officer, DG CNECT, European Commission
  • Title: Main end-user protection rules of the European Electronic Communications Code relevant for ADR bodies
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  • Speaker: Nina Lester (DK), Head of Administration, The Danish Telecommunications Complaint Board and member of TELECOM-NET
  • Title: Challenges in telecom-ADR
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Session 3C: Energy ADRs

  • Speaker: Massimo Serpieri, Team Leader, DG ENER, European Commission
  • Title: The mandatory participation of traders in ADR in the energy sector
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  • Speaker: Frédérique Feriaud (FR), Director General, Médiateur national de l'énergie
  • Title: Improving the functioning of the French energy market
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  • Speaker: Alessandra Di Costanzo (IT), Head of Associations and Stakeholders, Edison SpA
  • Title: Cooperation with energy ADRs
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  • Speaker: Benedicte Gendry EDF Group Mediator and EEMG President
  • Title: COVID 19 crisis impact on energy consumers and their request for ADR

Session 3D: Travel/transport ADRs

  • Speaker: Elisabeth Kotthaus, Head of Unit, DG MOVE, European Commission
  • Title: Sustainable and Smart Mobility Strategy: next steps regarding passenger rights.
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  • Speaker: Mr Jean-Pierre Teyssier (FR) Ombudsman and President of the French Ombudsman Club
  • Title: The French Travel and Tourism ADR and Ombudsman (MTV): Experience and Challenges
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  • Speaker: Christof Berlin (DE), Director, söp
  • Title: Facing pandemic challenges as an ADR in the travel sector
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Day 2 - 29 September


11:15-12:15 ADR FAIR

Session 1

  • Speaker: José Domingo Gómez Castallo (ES) Managing Director, Autocontrol
  • Title: Autocontrol: ADR awareness-raising through advertising
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  • Speaker: Marielle Cohen- Branche (FR); Ombudsman, Autorité des Marchés Financiers
  • Title: An ombudsman’s blog on ADR

Session 2

  • Speaker: Enrico Maria Cotugno (IT) Deputy Director, AGCOM
  • Title: ConciliaWeb: Resolving electronic communications disputes
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  • Speaker: Frédérique Feriaud (FR) Director General, Médiateur national de l'énergie
  • Title: Sollen: e-mediation platform by the French energy ombudsman

Session 3

  • Speaker: Evripides Hadjinestoros (CY) Founder, Cyprus Consumer Center for ADR
  • Title: Training ADR professionals
  • Speaker: Petros Zourdoumis (EL) General Director, ADR point-Centre
  • Title: ADR4Travel app
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Registration
Closed since 24 September 2021
Location
Online
Resources
Participants
Belgium 38
Italy 36
Portugal 28
Germany 21
France 21
Spain 15
Poland 13
Czech Republic 11
Greece 10
Lithuania 10
Netherlands 9
Malta 9
Austria 8
Sweden 8
Denmark 8
Bulgaria 7
Slovakia 7
Norway 7
Croatia 6
Slovenia 6
Finland 6
Estonia 6
Latvia 5
Hungary 4
Ireland 4
Cyprus 4
Luxembourg 3
Romania 3
Iceland 1
United Kingdom 1
Total 315
Participants
ADR body 138
ADR Competent authority 54
ECC-Net 46
Ministry 19
European Institutions 19
Other 17
ADR Contact Points 9
Consumer organisation 6
Business organisation 5
Academia 2
Total 315
Profile views
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