Presentations
Day 1 - 28 September
Introductory plenary session: The role of the ADR Framework in strengthening retail markets
Speakers:
- Nils Berhndt, DG JUST Director Consumers, Opening remarks
- Prof Dr Stefaan Voet, Professor at University of Leuven: EU Consumer ADR Framework: Current State of Affairs and Future Challenges
- Download presentation
11.00-12.00 Breakout session 1: Costs, benefits, challenges and requirements of various ADR models
Session 1A
- Speaker: Lars Arent – ECC DK Director on behalf of the European Consumer Centres Network (ECC-Net)
- Title: What does it take to be an outstanding ADR in Europe?
- Download presentation
- Speaker: Jessica Depauw (BE), Attaché, FPS Economy
- Title: Belgian ADR models – The competent authority identifies main challenges
- Download presentation
Session 1B
- Speaker: Sónia Passos (PT), Head of Consumer Communication Department - Consumer Directorate General
- Title: The ADR Portuguese Model
- Download presentation
Session 1C
- Speaker: Nicole Nespoulous (FR) ; CECMC (French ADR competent Authority) & Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGGCRF)
- Title: The French Consumer Mediation System
- Download presentation
Session 1D
- Speaker: Eline Verhage (NL) Senior Advisor Strategy, Policy & Legal Affairs; De Geschillencommissie; PhD researcher consumer ADR/ODR, Leiden University
- Title: The Dutch approach towards consumer ADR/ODR as a comprehensive and inclusive gateway to justice
- Download presentation
14:45 – 15:45 Breakout session 2: Is the ADR Directive fit for Digital markets?
Session 2A
- Speaker: Laetitia Bastian (FR); CECMC (French ADR competent Authority) & Direction générale de la concurrence, de la consommation et de la répression des fraudes (DGGCRF)
- Title: ODR Platforms
- Download presentation
Session 2B
- Speakers: Costanza Alessi and Francesco Privitera (IT), Consumer Directorate, Banca d’Italia
- Title: The impact of the digital age on ADRs: the experience of the Italian Banking and Financial Ombudsman (ABF)
- Download presentation
Session 2C
- Speaker: Dr. Eleftheria (Ria) Papadimitriou (EL) General Director StartADR
- Title: ODR in Europe: The road to effectiveness
- Download presentation
- Speaker: Dr. Alessandra Grassi (IT); Founder of AccademiADR and Creator of Accademia ODR Platform
- Title: Accademia ODR – An Italian ODR Platform of Commercial Civil Mediation
- Download presentation
Session 2D
- Speaker: Axelle Starek (BE) Manager, Ombudsman for Retail
- Title: 360° user experience review of a Belgian ODR scheme.
- Download presentation
16:00-17:00 Breakout session 3: Sector-specific workshops
Session 3A: Financial ADRs
- Speaker: Marco La Marca, Policy Officer, DG FISMA, European Commission
- Title: ADR within the financial consumer protection framework: Is there room for improvement?
- Download presentation
- Speaker: Marielle Cohen-Branche (FR) French Ombudsman of Autorité des Marchés Financiers (AMF)
- Title: The benefits of Public Mediation: Lessons learnt from the French Finance Ombudsman
- Download presentation
- Speaker: Paweł Zagaj (PL), Deputy Financial Ombudsman
- Title: The ADR at the Polish Financial Ombudsman - out-of-court resolution of the disputes between clients and financial market entities
- Download presentation
- Speaker: Eveline Ruinaard (NL), chair Arbitration Commission at Dutch Institute for Financial Disputes (Kifid)
- Title: Mediation at Kifid: the Dutch Institute for Financial disputes
- Download presentation
Session 3B: Communication ADRs
- Speaker: Pawel Pokorski, Policy Officer, DG CNECT, European Commission
- Title: Main end-user protection rules of the European Electronic Communications Code relevant for ADR bodies
- Download presentation
- Speaker: Nina Lester (DK), Head of Administration, The Danish Telecommunications Complaint Board and member of TELECOM-NET
- Title: Challenges in telecom-ADR
- Download presentation
Session 3C: Energy ADRs
- Speaker: Massimo Serpieri, Team Leader, DG ENER, European Commission
- Title: The mandatory participation of traders in ADR in the energy sector
- Download presentation
- Speaker: Frédérique Feriaud (FR), Director General, Médiateur national de l'énergie
- Title: Improving the functioning of the French energy market
- Download presentation
- Speaker: Alessandra Di Costanzo (IT), Head of Associations and Stakeholders, Edison SpA
- Title: Cooperation with energy ADRs
- Download presentation
- Speaker: Benedicte Gendry EDF Group Mediator and EEMG President
- Title: COVID 19 crisis impact on energy consumers and their request for ADR
Session 3D: Travel/transport ADRs
- Speaker: Elisabeth Kotthaus, Head of Unit, DG MOVE, European Commission
- Title: Sustainable and Smart Mobility Strategy: next steps regarding passenger rights.
- Download presentation
- Speaker: Mr Jean-Pierre Teyssier (FR) Ombudsman and President of the French Ombudsman Club
- Title: The French Travel and Tourism ADR and Ombudsman (MTV): Experience and Challenges
- Download presentation
- Speaker: Christof Berlin (DE), Director, söp
- Title: Facing pandemic challenges as an ADR in the travel sector
- Download presentation
Day 2 - 29 September
11:15-12:15 ADR FAIR
Session 1
- Speaker: José Domingo Gómez Castallo (ES) Managing Director, Autocontrol
- Title: Autocontrol: ADR awareness-raising through advertising
- Download presentation
- Speaker: Marielle Cohen- Branche (FR); Ombudsman, Autorité des Marchés Financiers
- Title: An ombudsman’s blog on ADR
Session 2
- Speaker: Enrico Maria Cotugno (IT) Deputy Director, AGCOM
- Title: ConciliaWeb: Resolving electronic communications disputes
- Download presentation
- Speaker: Frédérique Feriaud (FR) Director General, Médiateur national de l'énergie
- Title: Sollen: e-mediation platform by the French energy ombudsman
Session 3
- Speaker: Evripides Hadjinestoros (CY) Founder, Cyprus Consumer Center for ADR
- Title: Training ADR professionals
- Speaker: Petros Zourdoumis (EL) General Director, ADR point-Centre
- Title: ADR4Travel app
- Download presentation